Refund & Return Policy - Woman Bag

Refund & Return Policy

We want you to be happy with your WellBrio bag. Here's how we handle damaged, defective, missing, or incorrect items.

📹 Unboxing Video Required

Before you open your package, please record a continuous, unedited video of the unboxing — starting with the sealed package (showing the shipping label) and continuing through opening it and removing the contents, without pausing or cutting the recording.

This video is required to process any claim for a damaged, defective, missing, or incorrect item. Because we're unable to inspect returned items in person, this video is what allows us to verify the issue and get your replacement or refund approved quickly, without back-and-forth. Claims submitted without an unboxing video may take longer to process or may not be eligible for resolution.

What's Covered

We'll issue a refund or replacement if your item arrives:

How to File a Claim

  1. Email us at hello.wellbrio@gmail.com within 30 days of delivery.
  2. Include your order number, a description of the issue, clear photos of the item (and packaging, if damaged), and your unboxing video.
  3. We'll review your claim and get back to you, typically within a few business days.

You Keep the Item

For approved claims, you do not need to send the item back to us. Physical returns are not required or accepted — please keep the item.

Change of Mind

Because of how our fulfillment works, we're currently unable to accept returns or offer refunds for a simple change of mind, sizing/style preference, or "no longer wanted" items. We encourage you to review the product description, sizing, and color options carefully before ordering. If you have questions before you buy, reach out at

hello.wellbrio@gmail.com

 — we're happy to help.

Order Cancellations

If you need to cancel or change an order, contact us at

hello.wellbrio@gmail.com

 as soon as possible. We can only cancel or modify orders that haven't yet been processed for shipment — once an order ships, it can't be recalled.

Refund Timing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact Us

Questions about an order or a claim? Email us at

hello.wellbrio@gmail.com

 with your order number and we'll take care of you.